Coworking with Mark Switaj

Coworking is a weekly segment where we spotlight Emerging Tech Brew readers who work with emerging technologies. Click here if you’d like a chance to be featured.

How would you describe your job to someone who doesn’t work in tech?

Two words: servant leader. Transportation is a leading barrier to care in the US, and my role is to support our brilliant, diverse-led team to create scalable impact—with the vision of removing transportation as a barrier to wellness.

What emerging tech are you most optimistic about?

Amazon Connect, and here’s why: tech doesn’t solve all problems. At Roundtrip, we work with the vulnerable and elderly, many of whom don’t have access to unlimited data plans or have a barrier to using apps. We have to be able to meet people where we are, and many still want to make calls to get answers. I’m really excited by Amazon Connect’s omnichannel support that allows for folks to still call for their needs while being navigated swiftly and easily without hold times. Prices can be kept low, which further reduces the barriers to access.

What’s the best piece of tech-related media you’ve read/watched/listened to?

Big fan of Organizational Physics. As the CEO of a tech company, I want to follow the data to embrace best practices in scaling a SaaS company. I have yet to see any content that replicates the level of detail.

What do you think about when you’re not thinking about tech?

I’ll answer indirectly: To turn my mind off from tech, I cook. I believe it’s a different channel of the brain! The ability to step away is an important reset, and a critical acumen for any balanced leader.